Muse Program Terms & Conditions and Cancellation Policy.
These Terms & Conditions ("Terms") govern your participation in the Musea Makeup Bar Muse Program — Becoming a Muse (the "Muse Program") — and your use of Musea Makeup Bar's services. By purchasing, enrolling in, or renewing a Muse level, you agree to these Terms.
1. Muse Program overview
The Musea Makeup Bar Muse Program provides Muses with access to discounted beauty services, exclusive offers, and other Muse-only privileges at participating Musea Makeup Bar locations. Muse levels are valid only for the individual whose name appears on the account, except where a level is expressly described as transferable to friends and family. Musea reserves the right to modify, suspend, or terminate the Muse Program at any time.
2. Payments and billing
Muse Program payments are billed automatically each month using the credit card on file within Booker, our secure booking and payment system. By enrolling, you authorize Musea Makeup Bar to automatically charge your stored payment method for the monthly fee until canceled. Monthly billing occurs on the same date as your initial enrollment. All charges are final and non-refundable except as stated herein.
3. Term and renewal
Muse levels are month-to-month and renew automatically. You may cancel your Muse level at any time according to the cancellation policy below. Muse privileges remain active while your account is in good standing.
4. Service credits and rollovers
Some Muse levels include service credits (e.g., monthly makeup applications or lash services). Service credits must be used within the billing cycle unless otherwise stated. Unused services do not roll over to the next month.
5. Discounts and exclusions
Muse discounts cannot be combined with other promotions, gift cards, or limited-time offers unless explicitly stated. Discounts apply only to services and retail purchases outlined in your Muse level.
6. Cancellation policy for appointments
Appointments must be canceled or rescheduled at least 12 hours prior to the scheduled time. Cancellations made less than 12 hours before the appointment, or missed appointments ("no-shows"), will result in a 50% service charge applied to the credit card on file. Multiple late cancellations or no-shows may result in loss of booking privileges or termination of your Muse level.
7. Cancellation of your Muse level
To cancel your Muse level, email [email protected] at least 5 days before your next billing date. Your Muse level will remain active through the current billing cycle, and no further charges will occur thereafter. Requests received after billing has occurred will apply to the following cycle. Musea does not issue refunds for partial months.
8. Account updates and responsibility
You are responsible for keeping your Booker account information up to date, including billing and contact details. Musea Makeup Bar is not responsible for failed payments due to expired or invalid credit cards.
9. Suspension or termination by Musea
Musea may suspend or terminate your Muse level without notice if payment fails, policies are violated, or fraudulent behavior is suspected. If terminated for cause, no refunds or credits will be issued.
10. Refund policy
Muse Program fees and prepaid services are non-refundable, except where required by law. Gift cards and promotional credits have no cash value and cannot be exchanged or refunded.
11. Changes to terms
Musea may modify these Terms at any time. Updated Terms will be posted on museamakeupbar.com with a revised effective date. Continued use of your Muse level constitutes acceptance of the updated Terms.
12. Contact
Musea Makeup Bar
Management email: [email protected]
Address: 545 5th Avenue, Floor 11, New York, NY
Every skin tone. Every person.
You are the Muse.